FAQs
Account
You don’t have to set up an account to shop with us, although we recommend you do to make future shopping with us more personalized and efficient.
If you sign up to RIVERANDBOATS you will benefit from:
- Newsletters - receive updates, special promotional offers, notifications of new arrivals and plenty of inspiration.
- Quick checkout - save your credit card information and your shipping and billing addresses to make your next purchase quicker. Track your orders live as they make their way to your home.
Payment
We accept Paypal, ShopPay, and Credit Card (Visa, Mastercard, American Express, and Union Pay).
All payments made on https://riverandboats.com/ are secure, all transactions are in pounds.
Shipping
Shipping country: UK only
Free Shipping on All UK Orders.
Return
You have 14 days from the date you receive your order to return any item(s).
FREE RETURNS.
If you need to return your item, please contact us at info@riverandboats.com. We will generate a prepaid return shipping label for you within 24 hours.
To return just attach the return shipping label and drop it off at your local delivery point.
Please note that all products are to be returned in their original condition.
We aim to process your refund within 48 hours of receiving it at the warehouse, back to the same card/account you used when placing your order.
Delivery times and costs
Free UK delivery on all orders
Orders are dispatched within 1-3 working days and a tracking number will be made available within 48 hours of dispatch.Kindly note that dispatch times may increase during high demand periods.
Uncollected packages
RIVERANDBOATS insures each purchase during its time in transit until it is delivered to you. All orders require a signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, signature by the third party is deemed to be sufficient proof of delivery and fulfilment by RIVERANDBOATS.
Disclaimer
Our goods are crafted with a combination of hand and machine techniques; small imperfections or variations in shape, size, and color should not be seen as faults.
LEATHER: Color differences, grain changes, wrinkles, or marks are not uncommon. Depending on the type of leather, it can show these characteristics in varying amounts, which is part of the beauty of the leather and will not be accepted as faults.
FABRIC: The nylon fabric is water-resistant, meaning it can repel water to a degree, but prolonged exposure to water or allowing water to sit on the surface may cause it to seep through.